Treat Every Client Like They Are Your Only Client!
We instill this philosophy in all of our management
team members at Lordon Management.
The property management industry can be extremely challenging and it is
important to support the management consultants and staff in every way
possible in order to provide a premier level of service for the client.
We remind our team members that our clients in many cases choose the
association or condominium life-style due to the fact that it satisfies
their desire to be free of the many obligations involving maintenance and
upkeep connected with home ownership. These owners demand that their
property be well maintained and aesthetically pleasing. In addition, they
have a great concern with the financial strength of the community as well
as their need to co-exist peacefully with their neighbors. This is where
we step in to provide a high level of service with a sincere commitment
to provide not only our concern for their interests and problems.
My personal belief is that a management company must be continually changing
and evolving which is why I always invite the input from our clients and staff.
It is from this input that we develop even better and more sophisticated
programs to provide our community members. Simply put, "we never say never
as any procedure can be changed if it is good for our overall management
program or clients."
The continued betterment of our skills and knowledge is my ongoing concern
and is why we have extensive training programs at Lordon even for our senior
members. Our philosophy is that a management firm cannot always send you
somewhere to receive adequate training in this industry, so we bring the
training to our staff. The level of training that Lordon provides its
employees is well known and is multi-faceted. Our sessions include
procedural training in every aspect of community management, presentations
by professionals in many industries including landscaping, legal, accounting,
insurance, painting, roofing, construction defect, mock board, and annual
meetings. In addition, we hold training on-site at projects so our managers
can receive "hands-on" experience and practical application of their
I can confidently state that our team is enthusiastic, dedicated, and
ready to serve your management needs.